In this section, we are about to start address the tool base on the knowledge that has been introduced in the previous chapter.
A small project named “Cesoft CRM “will be employed to explain the main function of the BC Excel Server. However, the completed
system requirement specification (SRS) and design will not be showed up in the tutorial book. A part of the SRS and design will be
addressed to help you
with the understanding of the speeches factor of the tool.
For the purpose of this
section, you are expected to hold the solid faith with the BC Excel Server’s
function. It has been classified by:
The application in question will be called Cesoft CRM, which developed to provide real-life examples and testimonials of different system
implementations and will consist of two main parts: the client interface and the database containing application data. The interface will
provide the means to browse the images stored in the database. It will also provide the ability to modify the content of the database,
as well as manipulate the report being displayed. The competitive environment will be created through the usage of a rating system, a
system that will actively record the number of viewings of a given form, and produce automatic reports based on database (SQL Server).
The note is willing to answer how does the CRM develop with BC Excel Server? How does the CRM use in BC Excel Server? How does
CRM work
in practice?
|
Administrator |
A
built-in role responsible for setting up the system, administrating the
system, the database and application users. Administrator has full
access to the application data and functionality. |
|
Client |
The
terminal program runs in the terminal users’ computer. It used by user
to access the application’s interface or IE. |
|
Cesoft |
Cesoft Co,. Ltd, which Locates in |
|
CRM |
Customer Relationship Management. It consists of the processes a company uses to
track and organize its contacts with its current and prospective
customers. CRM software
is used to support these processes; information about customers and
customer interactions can be entered, stored and accessed by employees
in different company departments. Typical CRM goals are to improve
services provided to customers, and to use customer contact information
for targeted marketing. http://en.wikipedia.org/ |
|
Cesoft CRM |
A
customer relationship management system made by Cesoft Co,. Ltd. The
system runs under the Excel Server. |
|
Database |
One
or more large structured sets of persistent data, usually associated
with software to update and query the data. From
www.foldoc.org.
|
|
DBMS |
A
database management system (DBMS) is a set of software programs that
controls the organization, storage and retrieval of data (fields,
records and files) in a database. It also controls the security and
integrity of the database. From:
www.hyperdictionary.com.
|
|
ESWeb |
The
logon page of the |
|
LAN |
Local
Area Network. A communication network which is geographically limited
(typically to a From:
www.foldoc.org.
|
|
SQL Server |
MySQL
is a true multi-user, multi-threaded SQL (Structured Query Language)
database server. |
|
User |
Built-in
application role requiring registration. Only members of the company
which been set up in system can become an user in the application. |
|
Role |
A
position in company which set up in system. It can be mixed with
multi-departments. |
|
Record |
A
row in a database table. In this document used to refer to an image and
all its metadata. |
|
Server |
A
powerful machine capable of servicing a number of concurrent users and
applications. |
|
SQL Server |
|
|
SRS |
Software
Requirements Specification. Abbreviation adopted by IEEE. |
|
UML |
A
non-proprietary, third generation modeling language. The Unified
Modeling Language is an open method used to specify, visualize,
construct and document the artifacts of an object-oriented
software-intensive system under development. The UML represents a
compilation of "best engineering practices" which have proven
successful in modeling large, complex systems. From:
www.foldoc.org.
|